Who I Am

I’ve been a product technology leader with over 15 years of experience in healthcare, specializing in benefits and administration. I’ve served in a number of different roles, helping to scale products and teams for early stage health tech startups:

VP of Product for an early stage provider data management startup
Head of Product for a startup benefits administrator (acquired in 2021)
Lead Product Manager to launch a global benefits platform

I’ve been successful thanks to my diverse experience across startups and corporate organizations, including CVS Health, Willis Towers Watson, and Deloitte Consulting. I have a unique perspective where I understand all parts of the healthcare ecosystem and have a toolkit that applies to various products and team sizes.

What I’ve Done

I’ve managed products from inception through steady state and worked with executive leadership and functional teams to deliver exceptional outcomes:

Scaled member-facing product to support over $100M in medical claims and 10k+ members, which generated $5.7M ARR
Designed and launched mobile-friendly user interface and enhanced administrative capabilities to serve 50k members
Built multiple product organizations, which included scaling team from zero to 5 product managers and 40 engineers
Defined and executed product vision to use gen AI tools to reduce data acquisition costs by 90% and improve data accuracy by up to 20%
Launched an Employer Portal that reduced member enrollment errors by 10-15% and improved employer satisfaction by 5-10%
Defined and launched an analytics data model and visualization tool that reduced analytical data efforts by over 50%

How I Approach Product

I am the Chief Problem Solver – my role is to identify the biggest pain points for all stakeholders, then solve them primarily, but not exclusively, using technology
I build bridges – I sit at the intersection of user experience, technology, and business
I am a servant leader – I empower engineering teams by providing direction and context, then allow them to decide how the product should be built
Execution matters – product strategy is a dime a dozen, execution separates good companies from great companies
Nothing is static – companies must have a growth mindset and continually improve to stay relevant
Tailor to the situation – while I have deep experience, I’m not beholden to any specific frameworks, approaches should be tailored to the organization and their business

What People Say

“Louis is a quiet giant in the technology marketplace. On one hand, Louis is able to help the engineering team determine priorities (focusing on the ‘need to have’ vs. the ‘nice to have) while simultaneously being the glue of the company that brings all the groups together…

Louis has a positive attitude, a self-driven superpower and a friendliness in working across the company that helps him achieve his and the company’s goals.”
Brett Schlkar

“Louis has an incredible ability to navigate complex challenges with a clear vision, always aligning team efforts toward impactful outcomes. His thoughtful approach to problem-solving empowered our team to achieve ambitious goals. Louis leads with both empathy and precision, making him a truly effective and inspiring leader.”
Tiffany Bassford

Featured Product: Employer Portal

As Head of Product, I was responsible for the company roadmap and led a number of major initiatives, including launch of an Employer Portal to improve employer satisfaction and streamline operations

Featured Product_ Employer Portal (Oct 2024)